We are proud to have enjoyed a constructive partnership with Pristine Condition for many years. We consider Pristine Conditions approach and methodologies to be ‘best practise’. Furthermore we can point to numerous case studies where their interventions, as part of our improvement strategies with clients, have typically resulted in significant reductions in accidents, claims and associated direct and indirect costs.
Pristine offer our clients practical, task based training delivered at the ‘coal face’ and in unambiguous language that their employees understand. They offer a truly innovative and proven approach, with the delivery and credibility to make an impact in even the most challenging working environments.
Head of Operations, QBE
At Babcock we have been working with Pristine Condition for the past 2 years and the name Pristine has become synonymous with manual handling techniques. A big part of this success is the work carried out with the ITO department who as a group have embraced the concepts, something that is evident when on the docks observing ITO staff manual handling correctly.
Approx 90% of staff involved in manual handling of baggage have been trained and a support group has been created to observe, commend and correct where required. The trainers from Pristine Condition have a good knowledge of their subject matter and work at the correct level and in a style that the audience appreciates and benefits.
Alan Cutler, Babcock Airports Ltd
British Airways introduced the innovative Pristine Condition manual handling training in November 2005. This bespoke training programme was warmly received by the launch customers, the Heathrow ramp and baggage team. On the back of this positive experience, tailored training was provided to colleagues in Gatwick, Cargo, Engineering, Inflight Customer Experience and also Flight Operations. In total more than 20,000 colleagues.
We have worked very closely with Pristine Condition to provide training that addresses the differing manual handling risks that are present across an airline. The flexibility of the programme and support from Pristine Condition has enabled us to train British Airways staff to deliver the Pristine Condition techniques. The results to date have been excellent and through continued close cooperation we are confident that we can sustain the momentum and continue to reduce the impact of manual handling injuries. This has been a very worthwhile programme which reinforces our commitment to protect the welfare of all colleagues.
David Anderson, British Airways
We are pleased to provide this testimonial for Pristine Condition’s ‘Passing on the Principles’ manual handling training.
Pristine Condition’s training programmes are impressive, the results they have achieved with their clients speak for themselves. Their programmes are also a great introduction to behavioural safety and don’t involve lifting empty boxes, unless that’s what your employees' do.
Whilst it is too early in our programme to see a dramatic improvement in our manual handling relating accident statistics, Pristine Condition have already added real value to the way we manage Health and Safety, examples include, undertaking individual capability assessments to assist with absence management and support with manual handling relating Enforcing Authority activity
Pristine Condition’s customer service is first rate. The whole team go out of their way to help you find the right solution, even if that means putting themselves out.
Group Health, Safety & Environmental Manager, ATS Euromaster
I was pleased to engage Pristine Condition at the Documents Centres in Livingston and Shepshed. Whilst we were managing our manual handling accidents we recognised there was a requirement to provide a best practice that would deliver results. In the past the training has been unrealistic and not something that could be adapted to our work place.
We have been working with Pristine Condition since May 2008 and are very pleased that we still have not had any manual handling accidents or injuries since the training.
The training is very engaging and hands on, and the feedback from staff has been very positive. They have really taken onboard the principles and the process that Pristine have introduced. This has lead to a change in mindset and the results are the proof.
The trainers we had were both experts in manual handling and whilst staff would arrive thinking "Oh no, not manual handling" within a few minutes as you sat in the room you could see how interested they became and all questions were answered in a way that related to their personnel needs.
Pristine Condition provide continued back up and support. The processes they have helped to put in place ensure that the investment is continued. The staff have carried on using the correct techniques, constantly being coached and corrected using their TRACA tool. In addition they have provided consultancy on ergonomic issues, accident investigations, additional DVD footage for hearing impaired, and their response to issues has been provided at no or minimal cost.
I would welcome you to see for yourselves just what a difference Pristine Condition has made. I would strongly recommend any company to buy into Pristine Condition's formula it fulfils all your requirements re. manual handling.
Peter Bailey, Safety, Health & Wellbeing Manager, RBS
Solaglas, a subsidiary of the worldwide Saint-Gobain Group, is the largest processor, distributor, installer and repairer of glass and glass systems in the UK.
Whilst we strive to reduce manual handling activities within our business, it will always have a roll to play. As a consequence of this we have been working with Pristine Condition since 2004 to provide us with manual handling solutions.
All of our employees have been through the comprehensive training programme with Pristine which has provided us with a model for improving behavioural safety throughout our business. Their ability to engage people and keep them focused on the real issues and risks faced on a daily basis, not only in the workplace but also in everyday activities is key, coupled with their trainer’s natural humour and presence this all makes for a successful programme. To date we have seen a 50% reduction in manual handling accidents and by continuing our relationship with Pristine we strive to improve.
It is refreshing to see that they are constantly reviewing and updating their programmes. In the event that an employee sustains a manual handling accident we are able to call on the services of Pristine to provide us with support to determine root cause of the accident to ensure that this doesn’t happen again. Similarly, if we have any equipment issues then they are able to provide us with consultancy to determine the best possible resolve.
On balance I would say that Pristine offers a sensible and pro-active approach to training and support which staff enjoy because it focuses on their workplace realities and not on how to move a box from a table to the floor. Having Pristine’s knowledge and experience available on the end of a phone is of great benefit, and they are always willing to advise us with practical solutions to problems.
Jon Cornforth, Health & Safety Manager, Solaglas Windowcare
With over 2500 collection and delivery vehicles operating from more than 60 depots in the UK and Ireland, City Link delivers more than 76 million parcels worldwide every year.
Each Year, we analyse which activities result in the majority of incidents; the results of which will come as no surprise to most Parcel Carriers.
Manual handling was the biggest cause of our lost-time accidents for several years and Pristine Condition’s fresh approach was the perfect fit for us.
From initial Elite Training, we quickly moved onto the POPS package and were able to create a bespoke programme for all activities and for all staff across the company – be that in relatively lower or higher risk environments, or whether those environments themselves are on-site or off-site.
The beauty of the programme is in its flexibility to adapt to our exacting and unique requirements and, the fact that it wasn’t off the peg, was crucial to its success.
Because the training content was developed in our depots, using our equipment and vehicles, it really did get the buy in from everyone immediately.
Using TRACA effectively has also been instrumental in the programme’s success, with this tool providing a vital monitoring link to ensure that the correct techniques are adhered to long after the training has been delivered.
But it’s the simplicity of TRACA which is key and, because it’s incredibly easy to understand, our staff are more inclined to use it properly.
Success should always be measured by its tangible results and, to date, with some 5000 City link staff having been through the programme, this year we’ve seen a 56% reduction in lost-time manual handling accidents compared like-for-like with previous years.
Pristine has brought a unique approach to a long-standing problem and in doing so, also impacted positively on a number of cultural and behavioural-improvement initiatives we have on the go.
Not only that, but the success we’ve seen in reducing both the direct and the indirect costs associated with manual handling accidents, means that the investment in the programme has already paid for itself - and will continue to do so for many years to come.
Jon Hookings, Senior SHE Manager, City Link
The health and safety department at Daniel Thwaites PLC was keen to adopt a more robust approach to the management of manual handling tasks among its workforce. It hoped this would lead to a general reduction in the number of manual handling incidents and accidents affecting its brewery staff. It therefore commissioned Pristine Condition to deliver the appropriate training programme.
Having visited Thwaites’ Blackburn brewery to assess the manual handling requirements of its staff, Pristine Condition devised a bespoke ‘Elite’ training programme that was delivered to all staff in 2006. This training included theory and practical sessions and both elements were conveniently delivered on-site and based around the specific activities of the workforce. Each session lasted approximately 3 hours.
This initial training was followed up with ‘coalface’ tuition. This involved a Pristine Condition trainer visiting individual members of the workforce in their own working area to review any specific issues where applicable. A small number of staff were then given additional training to support the programme and deliver suitable induction training to new starters. These members of staff then received full training during Pristine Condition’s next maintenance visit.
Posters and safe systems of work literature were provided to the site to reinforce the key principles taught by Pristine Condition and serve as a constant reminder to the workforce.
Before Daniel Thwaites PLC commissioned Pristine Condition to provide a suitable training programme for its staff, the number of entries in the brewery’s accident book for manual handling incidents stood at 27 between 2001 and 2002, 24 between 2002 and 2003, 30 between 2003 and 2004, 27 between 2004 and 2005 and 25 between 2005 and 2006. But in the 24 months that followed the implementation of the Pristine Condition ‘Elite’ training programme, the brewery slashed the number of entries in its accident book for manual handling incidents to only four per year.
Janine Leadbitter, Daniel Thwaites PLC
Hi, I work for Next and one of your staff is currently putting us through your Manual Handling Course. I found this course very informative, and found that afterwards I have changed the way in which I work. I find that now my back doesn't ache anymore and I am generally more comfortable in the workplace.
The instructor that we had was called Barry (Baz) he made the course fun, and didn't treat anyone like they were an idiot. What we were taught was very different to anything we had been shown before, it all made complete sense, and more importantly it works.
I just wanted to say thank you.
Patricia Swift, NEXT
We have achieved a 70% average over the year for TRACA submission, this equates to 757 TRACAs submitted resulting in 84% reduction in Manual Handling Accidents.When we started this program the brief was that I wanted something different but effective, and this program continues to deliver positive results for SSL.
The success of this program is in part based on the support from Pristine Condition and the acceptance of the employees at SSL in wanting to make the change, its not always easy, but our results show through commitment and focus a step change can be achieved in reducing accidents in the work place. We are now planning phase two, which will be to provide follow up training to our support group and new starters.
Ian Snowdon, SSL International
JOHN LEAR - BRITISH OLYMPIC COACH, 1960 - 2000
John Lear, former Olympic Coach who, for over 40 years, was the UK’s foremost authority on weightlifting and coaching, has known David Snowdon since the early 1980s. Here, he offers his insight into Davy’s background and capabilities: